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Customer Support: Acceptable Use Policy

Reliability of Information on the Web. The fact that that no one party owns or controls the Internet accounts for much of its openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others. When customers obtain information through the Internet, they must keep in mind that Pacific Online cannot monitor, verify, warrant or vouch for the accuracy and quality of the information that subscribers may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because Pacific Online cannot monitor or censor websites, and will not attempt to do so, Pacific Online cannot accept any responsibility for injury to subscribers that results from inaccurate, unsuitable, offensive or illegal Internet communications.

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User's Responsibilities. When subscribers disseminate information through the Internet, they also must keep in mind that Pacific Online does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Pacific Online's network and may reach a large number of people, including both subscribers and nonsubscribers of Pacific Online, subscribers' postings to the Internet may affect other subscribers and may harm Pacific Online's goodwill, business reputation, and operations. For these reasons, subscribers violate Pacific Online policy and the terms of service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

  • Spamming. Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward Pacific Online, but also because it can overload Pacific Online's network and disrupt service to Pacific Online subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Pacific Online has the discretion to determine from all of the evidence whether the email recipients were from an "opt-in" email list.
  • Intellectual Property Violations. Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by any third party, or engaging in activity that violates privacy, publicity, or other personal rights of others. Pacific Online is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Pacific Online's policy to terminate the privileges of customers who commit repeat violations of copyright laws.
  • Obscene Speech or Materials. Using Pacific Online's network to advertise, transmit, store, post, display or otherwise make available any speech or material that is, under law, pornographic or obscene. Pacific Online is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through Pacific Online's network.
  • Defamatory or Abusive Language. Using Pacific Online's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.
    Forging of Headers. Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
  • Illegal or Unauthorized Access to Other Computers or Networks. Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).
  • Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities. Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.
  • Facilitating a Violation of this AUP. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes the facilitation of the means to spam, unsolicited bulk or consumer email, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.
    Export Control Violations. Exporting encryption software over the Internet or otherwise, to points outside the United States.
  • Usenet Groups. Pacific Online reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.
  • Other Illegal Activities. Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.
  • Other Activities. Engaging in activities, whether lawful or unlawful, that Pacific Online determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.

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The primary responsibility for avoiding the harmful activities just described rests with you. Pacific Online will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with Pacific Online policy or applicable law. When Pacific Online becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.

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Terms of Service & Acceptable Use Policy
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